Privacy Policy
Welcome to Matteclothing (“we,” “us,” or “our”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website www.matteclothing.com or contact us through email or phone.
1. Information We Collect
a. Personal Information
We may collect personal information you provide directly to us, including:
- Contact Information: such as your name, email address, phone number, and shipping/billing address.
- Account Information: if you create an account, including username and password.
- Payment Information: such as your credit card details, billing address, and payment history.
- Communications: details of your correspondence with us, including support inquiries.
b. Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: such as IP address, browser type, and operating system.
- Usage Data: pages visited, time spent on each page, and referral URLs.
- Cookies and Tracking Technologies: data collected using cookies and similar technologies to enhance your online experience.
2. How We Use Your Information
We may use your information for the following purposes:
- To Process Orders: including payment processing, order confirmations, and shipping notifications.
- To Improve Our Services: by analyzing usage data to improve our website functionality, customer service, and product offerings.
- To Communicate with You: regarding your orders, promotions, updates, or responding to inquiries.
- For Marketing Purposes: sending newsletters or special offers, which you may opt-out of at any time.
- For Legal Obligations: complying with applicable laws, regulations, and other lawful requests.
3. How We Share Your Information
We may share your information in limited circumstances, including:
- Service Providers: with third-party vendors who assist with payment processing, order fulfillment, and marketing services.
- Legal Compliance: if required to comply with legal processes, protect against fraud, or enforce our terms.
- Business Transfers: in connection with any merger, sale, or transfer of company assets.
4. Your Choices
- Opt-Out of Marketing: You may opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
- Cookies: You can modify your browser settings to decline cookies, although this may affect your user experience on our site.
5. Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.
6. Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect information from children.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will notify you by updating the effective date at the top of this policy.
8. Contact Us
For questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
