At Matteclothing, we want you to be fully satisfied with your purchase. If you are not completely happy, we accept returns and exchanges under certain conditions, as outlined below.

1. Return Eligibility

To be eligible for a return, please ensure the following:

• The item must be in its original condition, unworn, unwashed, and with all tags attached.
• Returns must be initiated within 30 days of the delivery date.
• Items marked as “Final Sale” are not eligible for return or exchange.

2. Return Process

a. Request a Return
Contact our Customer Service team at [email protected] with your order number and reason for return.

b. Return Shipping
You are responsible for covering the return shipping costs unless the item is defective or we shipped the incorrect item. We recommend using a trackable shipping method to ensure your package reaches us safely.

c. Refund Processing
Once we receive and inspect your returned item, we will notify you via email. If the return is approved, your refund will be processed within 5-7 business days to your original payment method. Please note that initial shipping fees are non-refundable.

3. Exchanges

If you need a different size, color, or item, please initiate a return for the original item and place a new order for the desired item. This allows us to provide you with the fastest service.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receiving your order. We will provide instructions for returning the item and ensure you receive a replacement at no additional cost.

5. Non-Returnable Items

The following items are non-returnable:

• Items marked as “Final Sale”
• Gift cards
• Personalized or custom items

6. Contact Us

If you have any questions about our Return Policy, please feel free to contact us at:

• Email: [email protected]
• Phone: +1 (555) 977-2241